At Sam Edelman Sales Store, we’re committed to delivering premium footwear and apparel with exceptional service. Our global clientele expects nothing less than perfection, and we strive to meet those expectations with every order.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide, with some exceptions in Asia and remote areas.

Our Return Promise

We stand behind the quality of our designer footwear and outerwear. If your purchase doesn’t meet your expectations, we’ll make the return process as seamless as our signature loafers.

Return & Exchange Guidelines

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unworn, in original packaging with all tags attached
  • Proof of Purchase: Original receipt or order number required

Non-Returnable Items

To maintain our quality standards, we cannot accept returns for:

  • Items marked “Final Sale”
  • Custom or special order products
  • Items without original packaging or tags
  • Products showing signs of wear or damage not present at delivery

How to Return or Exchange

Step 1: Initiate Your Request

Email our Style Advisors at [email protected] with your return/exchange request using the template below.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Sam Edelman Sales Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. The details are as follows:

Item Name: [Product Name, e.g., “Penny Loafers in Black”]
Size/Color: [If applicable]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund/Exchange for [specific product]]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Authorization

We’ll respond within 2 business days with return instructions and your RMA number.

Step 3: Package Your Items

Securely pack the items in their original packaging with all tags attached.

Step 4: Ship Your Return

Send the package to our Oklahoma City headquarters using a trackable shipping method:

Sam Edelman Sales Store
4496 Hott Street
Oklahoma City, US 73102

Step 5: Processing

Allow 3-5 business days for processing once we receive your return.

Refund Information

  • Timing: Refunds are issued within 5-7 business days after we receive your return
  • Method: Refunds will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement. International refunds will be issued in USD and may vary slightly due to exchange rates.

Exchange Process

  • We’ll ship your replacement item once we receive your return
  • You’ll be responsible for return shipping costs unless the exchange is due to our error
  • If the new item has a different price, we’ll process a refund or charge the difference

International Returns

For our global customers (excluding some Asian and remote areas):

  • You are responsible for return shipping costs and any applicable customs fees
  • Please indicate “RETURNED GOODS” on the customs form to avoid additional charges

Need Assistance?

Our Style Advisors are here to help with any shipping, return or exchange inquiries. Contact us at [email protected].

We appreciate your trust in our premium footwear and apparel, and we’re committed to ensuring your complete satisfaction with every purchase.