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Welcome to Sam Edelman Sales Store (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website www.samedelmansales.com and all purchases made through it. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Our Store & Target Audience

Sam Edelman Sales Store caters to fashion-conscious customers seeking premium footwear and outerwear with contemporary elegance. Our collections appeal to those who value quality craftsmanship, timeless design, and exceptional comfort in their wardrobe essentials.

2. User Responsibilities

By using our website, you agree to:

  • Provide accurate, current, and complete information during account creation and checkout
  • Maintain the confidentiality of your account credentials
  • Use the website only for lawful purposes
  • Not reproduce, duplicate, or resell our products without authorization
  • Comply with all applicable local laws regarding online conduct and purchases

3. Product Information

3.1 Product Range

We specialize in:

  • Footwear: Boots, clogs, flats, heels, loafers, oxfords, sandals, sneakers & athletic shoes
  • Apparel: Clothing, coats & outerwear

3.2 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, slight variations in color or texture may occur due to monitor settings. If a product doesn’t match its description, you may return it under our Return Policy.

3.3 Availability

All products are subject to availability. We may limit quantities and discontinue products without notice.

4. Order Process

4.1 Placing an Order

When you place an order, you’ll receive an order confirmation email. This represents our acceptance of your order and forms a contract between us.

4.2 Order Changes & Cancellations

You may request order changes/cancellations within 2 hours of placement by emailing [email protected]. We cannot guarantee requests made after processing begins.

5. Payment Terms

5.1 Accepted Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

5.2 Pricing & Charges

All prices are in USD. You’re responsible for:

  • Product prices at time of purchase
  • Applicable shipping fees (unless order qualifies for free shipping)
  • Customs duties or import taxes for international orders

5.3 Payment Security

We use industry-standard encryption for payment processing. We never store your complete payment information on our servers.

6. Shipping Policy

6.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information upon shipment.

6.2 Shipping Options

Method Cost Carrier Delivery Time Features
Standard Shipping $12.95 DHL or FedEx 10-15 business days Tracking & insurance
Free Shipping Free (orders >$50) EMS 15-25 business days Basic tracking

6.3 Delivery Areas

We ship worldwide except certain Asian countries and remote areas. Delivery times are estimates and may vary due to customs processing.

6.4 Delivery Issues

Report undelivered or damaged packages within 7 days of estimated delivery date to [email protected].

7. Returns & Exchanges

7.1 Eligibility

You may return/exchange items within 15 days of delivery if they are:

  • Unworn and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items: Final sale items, custom orders, products without original packaging/tags, or items showing wear/damage not present at delivery.

7.2 Return Process

  1. Email [email protected] with your request within 15 days
  2. Wait for authorization and RMA number (within 2 business days)
  3. Package items securely in original packaging
  4. Ship to: Sam Edelman Sales Store, 4496 Hott Street, Oklahoma City, US 73102

7.3 Refunds

  • Processed within 5-7 business days after we receive your return
  • Issued to original payment method
  • Original shipping costs non-refundable (unless return is due to our error)

7.4 Exchanges

  • We’ll ship replacement after receiving your return
  • Customer pays return shipping unless exchange is due to our error
  • Price differences will be refunded or charged accordingly

7.5 International Returns

  • Customer responsible for return shipping and customs fees
  • Mark customs form as “RETURNED GOODS” to avoid additional charges

8. Intellectual Property

All content on our website (logos, text, images, etc.) is our property or used with permission and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or create derivative works without permission
  • Use our brand name or trademarks without written consent

9. Liability Limitations

9.1 Product Use

We’re not liable for any injury or damage resulting from:

  • Improper product use
  • Failure to follow care instructions
  • Product modifications

9.2 Website Use

We strive for uninterrupted access but aren’t liable for:

  • Temporary website unavailability
  • Technical issues beyond our control
  • Third-party actions affecting service

9.3 Maximum Liability

Our maximum liability for any claim related to your purchase is limited to the purchase price of the product in question.

10. Privacy

Your privacy is important. Our Privacy Policy explains how we collect, use, and protect your information.

11. Governing Law

These terms are governed by Oklahoma law. Any disputes shall be resolved in Oklahoma City courts.

12. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website.

13. Contact Us

For questions about these Terms:

Email: [email protected]
Mail: Sam Edelman Sales Store, 4496 Hott Street, Oklahoma City, US 73102